Customer Service - Contact us

For questions about an order or for more information about our products.

If you live in the Ottawa area and prefer to pick up your order, choose Pick up the item yourself in STEP 4 of the shopping cart. Important: Our Ottawa warehouse is not "cash and carry". Your purchase transaction must be made prior to visiting the warehouse. Allow us 24 hours.

Natasha Morales,
Customer Service Representative
  If you have a question about our products, feel welcome to contact Natasha Morales or phone her at 828-436-2102, extension 2460 (8 am-5 pm Eastern Time Monday - Friday).

John Raines,
  RETURNS: Contact John Raines at or contact him by phone at 828-436-2102, extension 2400 for a Return Authorization Number (RMA) and instructions on where to return your item.
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